Overview
At Go To Learning, we are committed to providing high-quality online training courses. As our courses are delivered digitally with instant access, our refund policy is designed to be fair while protecting the integrity of our learning materials.
By purchasing a course from us, you agree to the terms outlined in this policy.
Digital Course Purchases (Instant Access)
Once a course has been purchased and access has been granted, it is considered used digital content.
Under the Consumer Contracts Regulations, you acknowledge that:
- You lose your right to cancel once the course has been accessed
- No refunds will be issued once learning has begun
Eligibility for Refunds
A refund may be considered in the following circumstances:
Before Course Access
- You have not accessed the course
- You have not enrolled yourself or assigned the course to a learner
- A refund request is made within 14 days of purchase
Duplicate Purchases
- If you accidentally purchase the same course more than once
- One of the duplicate orders has not been accessed or assigned
Technical Issues
- You are unable to access the course due to a verified technical fault on our platform
- Our support team is unable to resolve the issue within a reasonable timeframe
Non-Refundable Situations
Refunds will not be provided where:
- The course has been accessed (even partially)
- A certificate has been issued
- A learner has been assigned to the course
- The course has been completed or attempted
- You change your mind after accessing the content
- You did not complete the course within your preferred timeframe
Business & Bulk Purchases
For business or bulk purchases:
- Courses can be reassigned between learners if unused
- No refunds will be issued for unused licences
- There is no expiry date on purchased courses unless otherwise stated
Course Suitability
It is the responsibility of the purchaser to ensure that:
- The course meets their requirements
- The correct course level is selected
- Any prerequisites are understood before purchase
We provide course descriptions to support informed decisions prior to purchase.
How to Request a Refund
To request a refund, please contact us at:
Info@gotolearning.co.uk
Please include:
- Your full name
- Order number
- Course name
- Reason for request
We aim to respond within 2 working days
Refund Processing
If a refund is approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your bank or provider
- Typically processed within 5–10 working days
Changes to This Policy
We reserve the right to update this policy at any time. Any changes will be published on this page.
Need Help Before You Buy?
If you’re unsure which course is right for you, please contact us before purchasing — we’re happy to help you choose the correct training.