Go To Learning – Complaints Policy
Introduction
Go To Learning is committed to providing high-quality training and a positive learning experience for all users. We take all complaints seriously and aim to resolve them in a fair, timely, and transparent manner.
What is a Complaint?
A complaint is any expression of dissatisfaction regarding our courses, services, website, or customer experience.
How to Make a Complaint
Complaints can be submitted by email to:
info@gotolearning.co.uk
Please include:
- Your full name
- Details of the complaint
- Any relevant course or order information
- Supporting evidence (if applicable)
Acknowledgement of Complaint
We will acknowledge receipt of your complaint within 2 working days.
Investigation Process
We will investigate the complaint thoroughly and may contact you for further information if required.
Response Time
We aim to provide a full response within 5 working days of receiving the complaint. If more time is needed, we will inform you and provide an updated timeframe.
Resolution
Where appropriate, we will:
- Provide a clear explanation
- Offer a solution or corrective action
- Take steps to prevent the issue from recurring
Escalation
If you are not satisfied with the outcome, you may request that your complaint is reviewed again. We will carry out a further review and respond accordingly.
Continuous Improvement
All complaints are recorded and reviewed to help improve our courses and services.
Contact Information
Email: info@gotolearning.co.uk
Business Name: Go To Learning
Address: